Shipping policy

Shipping Policy

We’re excited to get your order to you! Please review our shipping policy below for details on delivery times, costs, and other important shipping information.

1. Shipping Locations

  • We currently ship to all addresses within Australia, including metropolitan and regional areas. We do not offer international shipping at this time.
  • If you're outside Australia and would like to inquire about international shipping, please contact our customer service at [email address].

2. Order Processing Time

  • Order Processing: All orders are processed within 1-2 business days from the time your order is placed. Orders are not shipped on weekends or public holidays.
  • Order Cut-off Time: Orders placed after 2:00 PM (AEST) will be processed the next business day.
  • Tracking: After your order has been shipped, we will send you an email with tracking details so you can follow your order's journey.

3. Shipping Methods and Delivery Times

We offer the following shipping options for customers within Australia:

  • Standard Shipping (3-7 business days):

    • Flat rate: $10.00
    • Ideal for those who are not in a hurry. Delivery times may vary depending on location.

  • Express Shipping (1-3 business days):

    • Flat rate: $15.95
    • Get your order faster with Express Shipping. Delivery times will depend on your location.

  • Free Standard Shipping:

    • We offer free standard shipping on all orders over $150 within Australia.

4. Shipping Costs

  • Standard Shipping: $8.95 (3-7 business days)
  • Express Shipping: $15.95 (1-3 business days)
  • Free Shipping: For orders over $150 within Australia.

Shipping costs are calculated during checkout based on the delivery address. We’ll always provide the exact shipping cost before you finalize your purchase.

5. Shipping Delays

While we strive to ensure that your order arrives on time, please note that shipping times may be affected by external factors such as public holidays, weather events, or courier delays.

  • In the event of any delays, you will be notified immediately via email with updated delivery information.

6. Lost or Missing Packages

  • We are not responsible for lost or stolen items once the package has been marked as delivered. However, if your package is lost or damaged in transit, please contact us immediately at [email address], and we’ll assist you in resolving the issue.

7. Address Accuracy

  • Please ensure that the shipping address you provide is correct and complete. We are not responsible for delays or failed deliveries due to incorrect or incomplete address information. If there is an issue with your address, please contact us as soon as possible.

8. Returns and Exchanges

If you need to return or exchange your purchase, please refer to our [Returns & Refund Policy] for more information.

9. Contact Us

If you have any questions or concerns about shipping, please don’t hesitate to contact our customer service team at:

  • Email: shop3r.store@gmail.com
  • Phone: 0434 748 194